All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We accept exchanges only for products with the same or higher value. The product must be sent back in the original condition (resellable condition) as it was when shipped from the company. ALL HAIR must be in the original, natural state meaning: no dye, no chemicals, unravel, or no cutting of the weft or band tie. You are allowed to return the hair but you are responsible for all shipping fees.

PLEASE NOTE THAT CUSTOM ORDERS CANNOT BE RETURNED OR REFUNDED AFTER PHOTOGRAPH CONFIRMATION APPROVAL AND SHIPMENT. 

PLEASE REACH OUT TO US IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING THE UNIT BACK SO THAT WE CAN ADVISE ON HOW TO RETURN THE UNIT TO US.